Faq

the most common questions

How do I book a Wardrobe Refresh or Special Event Styling service?

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Booking is easy! Simply click the "Book" button on the service page, which will prompt an email directly to me. From there, you can request the service, share your style needs, and ask any preliminary questions. I’ll respond promptly with the next steps and any additional information needed to get started. If you prefer to set up an initial Zoom consultation, that's also an option!

What happens after I purchase a Gift or Personal Style Guide? How do I pay?

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When you decide to purchase a Gift or Personal Style Guide, simply select the type of guide you want and click "Add to Cart." You will be directed to the checkout page to complete your payment securely using credit/debit cards or other available payment options.

Once the payment is processed, you’ll receive a confirmation email containing the next steps. For a Gift Guide, an email will be sent to you with a questionnaire link to share with the recipient. For a Personal Style Guide, you'll receive a similar email, prompting you to fill out the questionnaire to personalize your experience. This ensures that every guide is tailored to the recipient’s or your unique style and needs.

Can I give a Style Guide as a gift?

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Yes, and it makes for a truly thoughtful gift! Once you purchase a Gift Guide, you’ll receive a confirmation email that includes a personalized questionnaire link for the recipient. You can forward this to them or print it to present as a gift. Once the questionnaire is filled out, I’ll create their custom guide, making it a seamless and unique experience.

Do your services cater to all body types, sizes, and genders?

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Ne Plus Ultra Atelier embraces diversity and ensures all clients receive personalized services. Your unique characteristics inspire curated looks that enhance confidence and celebrate individuality.

Are you willing to stay within particular budgets?

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I source pieces that align with your preferences, whether that means high-end luxury, ethically sourced brands, or a mix of budget-friendly options. Each selection is tailored to reflect your vision and values, making your experience both personalized and adaptable.

Are all items in the gift guides linked through LTK or Amazon?

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No, my gift guides are individually curated with the recipient in mind, using a range of sources that go beyond just LTK or Amazon. While I am an LTK creator and may earn a small commission on some items, I prioritize finding the best pieces for you, regardless of the platform. Each selection reflects my commitment to providing a unique and personalized experience.

What should I know about the products in the gift guides and purchasing process?

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All products in my gift guides are directly linked to the retailer or brand, so you will be purchasing from them directly. This means that any rules related to shipping, returns, or exchanges are determined by the retailer and not by Ne Plus Ultra Atelier. Always check the seller's specific policies before completing your purchase for full details on their terms.

Are the items in your gift guides chosen by AI?

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Not at all. Every item in my gift guides and personal style selections is handpicked by me, ensuring a 100% human touch. I carefully consider each client's unique preferences and needs to create a truly tailored and thoughtful guide. Your experience is built on my expertise and personal attention to detail, not on automated AI recommendations.

Are your services available virtually for those not in the Eastside area?

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Yes, while I provide in-person services across the Eastside, including Bellevue, Kirkland, and Mercer Island, I also offer virtual consultations for clients nationwide. This allows us to collaborate effectively regardless of location, ensuring a premium experience from anywhere.

Do you personally ship the items included in your gift guides?

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No, I do not handle the shipping of products. Once you click on the product links in your personalized guide, you’ll be directed to the respective retailer’s site to complete your purchase. The items will be shipped directly by the retailer, and their shipping, return, and exchange policies will apply.

How long does it take to receive a personalized guide after purchase?

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Currently, it takes 3-5 days to receive your personalized guide. During the busy holiday season, the timeframe may extend to 5-7 days. If you need your guide expedited, please email me, and I’ll do my best to accommodate your request. A special rush rate of 25% of the guide's sale price will apply for expedited processing.

Can I request changes or adjustments after receiving my guide?

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Yes, you may request changes or adjustments to your guide, but this is limited to one time only. This ensures that your guide reflects your needs while allowing me to maintain quality and efficiency in service.

Are your services available virtually for those not in the Eastside area?

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What if I have specific preferences or special requests for my guide?

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You can include any specific preferences or special requests in the questionnaire provided after purchase. I take all requests into careful consideration and will do my best to incorporate them into your guide to ensure it meets your expectations.

Do you provide ongoing support after delivering a gift or style guide?

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Yes, I am happy to offer ongoing support in the form of personal styling consultations after the delivery of your guide. These consults can be purchased separately to provide additional assistance in achieving your style goals.

Can I book multiple services at once (e.g., Wardrobe Refresh and Special Event Styling)?

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Absolutely! You are welcome to book multiple services at the same time, and I’m more than happy to coordinate these for a seamless, comprehensive experience.

Is there any information I should avoid including in the questionnaire?

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Yes, for your safety and privacy, please do not include any Protected Health Information (PHI) in the questionnaire. This ensures that all information shared is secure and appropriate for styling purposes.

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